Discovery Travel Channel

Back

Call Centres

Call Centre Outsourcing Opportunities

Discovery Travel Channel offers extensive call center outsource services on a transaction- based cost model to its customers to reduce their operational costs and to drive efficiency and quality of service. Discovery Travel Channel's call center outsourcing services are available using multiple communication channels, multiple languages, 24 hours a day, seven days a week, 365 days a year.

The call center outsourcing services comprise:

Customer Support - professional and experienced Customer Support team supports travel booking queries such as change of reservation, cancellations, ticketing information and others.
After-Hours Customer Support - seamless to the client's normal business hours service and adjusted to their customers' special or geographic needs, regardless of booking mechanism. Customer Support agents offer live telephone support and reservation services as well as online support.
Help Desk - seamless extension of the customer IT department and offers dedicated IT tech support with low hold times, quality customer service, and complete customized technical support.

As an innovative company, Discovery Travel Channel provides its customers with customized call center solutions designed to meet their specific needs by taking advantage of the latest available technology, voice over IP telephony, toll free numbers in different countries, experienced professionals and proven processes thus seamlessly integrating its call center services with customer processes and infrastructure in order to be transparent to the end customer.